Smishing Attack and Fraudulent Calls

Members are being targeted by smishing (text) attempts and fraudulent calls. Messages appear as “FCCU Fraud Department”, and members are asked to validate identity with balances. Members are sent codes and instructed to give them to the person on the phone. They are told a new card will be sent and are given a tracking number. Members are also asked to change their online banking password, and then phone numbers are changed, enabling enrollment with a mobile device. Some texts say Frontier and ask for a "V" or "F" reply to look authentic. The person on the phone has members’ birthdays, addresses, and last four numbers of cards.

• Never click on links or respond to unexpected texts.

• Filter unwanted texts. Filter and block spam or messages from unknown senders.

• Never give out personal or financial information in response to an unexpected request. Honest organizations won’t call, email, or text to ask for personal or financial information.

• Stop and talk to someone you trust. Talking about it could help you realize it’s a scam.

• Call us right away if you have any doubts about a notification or call! Contact us by using a known phone number or website. Never use information provided in the text message.